These Terms and Conditions will apply to the purchase of any goods from the Website by you (the Customer or you). We are a company registered in England and Wales under number 12308416 and name GFLIGHTLAB Ltd whose registered office is at 191-193 High Street, Hampton Hill, Middlsex, TW12 1NL and whose principal trading address is at 28 Chase Road, Unit 601, NW10 6QN with email address firstname.lastname@example.org
These are the terms on which we sell all Goods to you. By ordering any of the Goods via the Website, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old
The description of the products is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.
We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
We may contact you by using email or other electronic communication methods, by pre-paid post and you expressly agree to this.
BASIS OF SALE
The description of the products on our Website does not constitute a contractual offer to sell the products. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of products ordered via the Website only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate, and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email or any other Durable Medium with all necessary information confirming the Order in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any products supplied under the Contract.
No variation of the Contract, whether about the description, quantity or type of the products, the price of the products, other related charges or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
PRICE AND PAYMENT
The price of the products and any additional delivery or other charges are those that are set out on the Website at the date of the Order, or such other price and/or charges as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order, and we will take payment immediately.
We will deliver the products, to the Delivery Location, by the agreed date or within the agreed period or, in the absence of any such agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the products on time, you can (in addition to any other remedies) treat the Contract at an end if:
we have refused to deliver the products, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or b. after we have failed to deliver the products on time, you have specified a later date or period for delivery of the products which is appropriate to the circumstances and we have not delivered within that period.
If you choose to treat the Contract at an end for our failure to deliver the products on time, you must email us at email@example.com without delay and we will (in addition to other remedies) promptly return all payments made under the Contract.
If you are entitled to treat the Contract at an end due to our failure to deliver the Goods on time, but do not elect do so as set out above, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We generally deliver to addresses within England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above delivery provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
RISK AND TITLE
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full for the Goods.
WITHDRAWAL, RETURNS AND CANCELLATION
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
products that are made to your specifications or are clearly personalised; or b. products which are liable to deteriorate or expire rapidly.
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; or b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
RIGHT TO CANCEL
Except as otherwise expressly stated in these Terms and Conditions, you can cancel the Contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the products. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent to us by post or preferably an email to firstname.lastname@example.org ). In any event, you must be able to show clear evidence of when the cancellation was made.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel to us before the cancellation period has expired.
EFFECTS OF CANCELLATION IN THE CANCELLATION PERIOD
Except as set out in the related provisions below, if you cancel the Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
DEDUCTION FOR PRODUCTS SUPPLIED
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (i.e. handling the products in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the products: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
TIMING OF REIMBURSEMENT
If we have not offered to collect the products, we will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you the products supplied, or b. (if earlier) 14 days after the day you provide evidence that you have sent back the products
If we have offered to collect the products or if no products were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received products in connection with the Contract which you have cancelled, you must email us at email@example.com without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the products before the period of 14 days has expired. You agree that you will have to bear the cost of returning the products.
For the purposes of these Cancellation Rights, these words have the following meanings:
distance contract means a contract concluded between a trader and a Consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the Consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; and b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a Consumer and the Consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
We are under a legal duty to supply products that are in conformity with the Contract. See below for a summary of your key legal rights in relation to the products. These legal rights are subject to certain exceptions.
The products must:
be of satisfactory quality; b. be reasonably fit for any particular purpose for which you buy the products which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and c. conforms to their description.
During the expected lifespan of the Goods, your legal rights entitle you to the following:
up to 30 days: if the products are faulty (i.e. not in conformity with the Contract), then you can get an immediate full refund; b. up to 6 months: if the products cannot be repaired or replaced and/or are still not in conformity with the Contract once repaired or replaced, then you are entitled to a full refund, in most cases; and c. up to 6 years: if the Goods do not last a reasonable length of time, you may be entitled to some money back. See also the Cancellation Rights provided for in these Terms and Conditions above.
If you wish to exercise your legal rights to reject the Goods (or the Goods as repaired or replaced) for non-conformity with the Contract:
you must email us at firstname.lastname@example.org without delay; and b. you must return the products to us or allow us to collect them from you and, if the Goods are not in conformity with the Contract, we will pay the costs of this, otherwise you will pay such costs.
If you are entitled to exercise your legal rights to reject the products (or the products as repaired or replaced) for non-conformity with the Contract, you can (in addition to any other remedies) treat the Contract at an end. If you elect to treat the Contract at an end for our failure to deliver the products on time:
you must email us at email@example.com without delay; and b. we will (in addition to other remedies) promptly refund you in accordance with your applicable legal rights set out above.
CIRCUMSTANCES BEYOND THE CONTROL OF EITHER PARTY
In the event of any failure by a party because of something beyond its reasonable control:
the party will advise the other party as soon as reasonably practicable; and b. the party’s obligations will be suspended so far as is reasonable, provided that such party acts reasonably, and the party will not be liable for any failure to perform its obligations which it could not reasonably avoid, but this will not affect the Customer’s entitlement to treat the Contract at an end due to the Supplier’s failure to deliver the products on time as set out in these Terms and Conditions above.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, e.g. if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as set out in the conformity provisions above; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the Goods to Consumers for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses (except for any liability to you where it would be unlawful to exclude or limit it).
GOVERNING LAW, JURISDICTION AND COMPLAINTS
The Contract (including any related non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way: If for whatever reason you are not happy, please contact us using firstname.lastname@example.org We will respond to you as soon as possible (normally within 1-2 business days).